By George Nixon For Thisismoney. Return flight: Virgin Money is refunding customers who incurred interest on their balances after applying for new credit cards - after initially claiming info was made clear to customers. They had to apply for a new credit card last year when Virgin Money replaced MBNA as the provider, and claimed they were only able to set up a direct debit paying the minimum amount each month, after years of paying the balance in full.
My family purchased an annual travel insurance cover for We were due to go on holiday with my mother this summer but she was diagnosed with a brain tumour and we had to cancel. The process of claiming was cumbersome evidence from the oncologist at the hospital was not enough!
First products from the new partnership between Virgin Atlantic and Virgin Money, facilitated by Mastercard. All credit card customers have free access to Virgin Money Lounges and exclusive offers from the Virgin Group. Virgin Atlantic and Virgin Money have announced the first products under a new partnership between the two companies.
Virgin is a brand that is known the world over. It is in publishing and aerospace, it runs a rail network and a telecommunications brand, it has a cruise line, a radio station and a number of charities under its belt. And of course, under the Virgin Money brand, it provides a range of financial products here in Australia, including home loans and super, insurance and credit cards. As a brand, Virgin Money was launched in Australia back instarting out first with credit cards, and later launching other financial products, partnering first with Macquarie Bank and later with Westpac.
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Recently, Virgin wrote to us demanding disclosure of sensitive information such as our salaries, proof of identity and proof of source of funds that we use to pay our credit card bill. This is the first time in 20 years a credit card provider has sought such personal data, and the fact that the demand was signed by hand led me to suspect it may be fraud. I reported it to Virgin Money and it confirmed it had sent the letter, but was unable to share from which department it had originated, nor why it required the information. I elected not to reply and, without further notice, Virgin stopped both our cards, leaving my wife and myself stranded at opposite ends of the country.
From frequent flyer rewards cards to low rate and no annual fee options, Virgin Money credit cards can suit many different lifestyles and goals. Use this guide to compare Virgin Money credit cards features, benefits and fees. You can also learn how to apply and find answers to frequently asked questions so that you can decide if a Virgin credit card is right for you.